Why Come to Our Practice?

The philosophy when this practice began 50 years ago and now is to treat patients like you would like to be treated. It’s what the staff is trained to do and what patients have come to expect from us.

 
The key to this happening is to understand that we as plastic surgeons make people feel better about themselves. My results are important but the process of helping them using an empathic staff, a comfortable office and a doctor they feel is an advocate for them leads to patient satisfaction. One of the most important personal reasons we are successful is that our staff likes it here and is stable. Patients look forward to seeing Diane, Karine and Laura who all have been with me for over 18 years. Judi, our office manager, has helped me for over 30 years.

 
I do the injections of Botox and fillers. A few years ago, we stopped counting and I had done over 60,000 does ofBotox and 10,00 injections of fillers.
I write a weekly newsletter on health fitness and nutrition which is sent to over 6,000 patients each week and has done so for 20 years.
McKenna Membership Rewards gives patients a “butterfly” stamp for every $50 of goods or services ( outside of surgery and some procedures) and after 20 butterflies, they receive $50 off their next service.

 
We offer the latest Coolsculpting machine, a laser that can treat veins, pigmentation, resurface the skin, hair removal, and the up and coming, tattoos. We also have permanent makeup, sclerotherapy, CO2 cryotherapy for brown spots, and dermapen microneedling. We also have Endymed Pro RF microneedling machine.
Our medical skin care program is centered around SkinCeuticals which is owned by L’Oreal. SkinCeuticals has over 6,000 points of sale but only 140 Flagship programs of which we are the only ones in Ohio.

 
Just one quick story. Recently, a patient thanked one of our skin care nurses for the truffles we give to patients. Coming to see a plastic surgeon is elective & they usually come because of reputation. Beyond that and keeping them in the practice is an attention to details. Calling patients the night of their surgery, letters after consultations, free skin care treatments after surgery, and even chocolates in the waiting room are the little things that patients notice and appreciate.